Our Policy
At Arab Doctors Specialist Center, our team of highly qualified specialists is dedicated to providing you with the best possible care. With expertise across a wide range of medical fields, our doctors are committed to your health and well-being.
1. Patient-Centered Care
We believe in putting our patients first. Our approach is built on respect, empathy, and individualized care. We take the time to understand your health concerns and tailor our treatments to meet your unique needs, ensuring a comfortable and positive healthcare experience.
2. Privacy and Confidentiality
Your privacy is of utmost importance to us. All personal and medical information is handled with strict confidentiality in compliance with UAE health regulations. We take the necessary steps to safeguard your data and ensure that it is only accessed by authorized personnel involved in your care.
3. Appointment Scheduling and Cancellations
We value your time and strive to provide timely service. Appointments can be made through our website, by phone, or in person. If you need to reschedule or cancel an appointment, we kindly request that you inform us at least 24 hours in advance to allow us to accommodate other patients.
4. Payment and Insurance
We accept various modes of payment, including cash, credit card, and direct billing with insurance providers. Before your visit, please verify your insurance coverage with our administrative team to ensure smooth processing. Co-payments or out-of-pocket expenses should be settled at the time of service.
5. Rights and Responsibilities
We are committed to protecting your rights as a patient. You have the right to be informed about your medical condition, treatment options, and the associated risks and benefits. You also have the responsibility to provide accurate health information and follow prescribed treatments.
6. Quality and Safety Standards
Our medical center adheres to the highest standards of healthcare quality and safety. We continuously monitor and improve our services to ensure they meet regulatory requirements and best practices. All procedures and treatments are carried out by qualified professionals using state-of-the-art equipment.
7. Feedback and Complaints
We welcome feedback from our patients to help us improve our services. If you have any concerns or suggestions, please feel free to reach out to our administration team. We are committed to resolving any issues promptly and effectively.
